How Quick Will I Get My Order?
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It is now  Eastern Time.


If you order before 3PM EST     and choose the SuperQuick processing option, your order should arrive on:

, if you choose Ground Shipping.
, if you choose 2nd Day Air.
, if you choose Next Day Air.

See Delivery Guarantee for all details.

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Returns & Exchanges

I want to return a purchase. What do I do?

  1. Print and complete the Return Form and include with the return. If possible, make a copy of your order invoice and include it with the return.

    Download Return Form

  2. Ship the products to this address (pack all items carefully to prevent damages):
    Quick Candles
    Returns Department
    106 Prosperity Blvd.
    Piedmont, SC 29673
  3. Allow five business days after we receive your return for your refund to be processed. We will confirm your refund details via email after it is processed.

I need to exchange an item. What do I do?

First, place a new order for the item you would like to receive. Second, return the original item. We will refund your original shipping charges when you return the original order.

How long does it take to receive my refund?

We will process your refund within 5 business days, after we receive the return. The refund will be issued to the payment method used to make the original purchase.

Do you charge a restocking fee?

We DO NOT charge any restocking fees!

How long do I have to return an item?

We have no limits. You may return any item, for any reason, at any time!

Order Status & Shipping

How quick will my order ship?

Quick! All orders placed by 3 PM EST with SuperQuick processing ship out the same day! Orders received after 3 PM EST will ship the next business day. We guarantee you an exact delivery date for every order. Enter your Zip Code into our "How Quick Will I Get My Order" tool found at the top of every page. It's the big red button.

When will my order arrive? Will you send me a tracking number?

Quick! We guarantee you an exact delivery date for every order. Enter your Zip Code into our "How Quick Will I Get My Order" tool found at the top of every page. It's the big red button. After your order is processed, we will email you a tracking number confirming the delivery date.

How is my order shipped?

We use FedEx Ground as our standard shipping service. You may upgrade to FedEx 3 Day Air, 2 Day Air, or Next Day Air during checkout if you require faster delivery.

How do I cancel my order?

Call us immediately at 1-800-928-6175 to cancel an order. We ship many orders within 15 minutes of receiving them, so if you need to cancel please let us know as soon as possible.

Some of my items were damaged in shipping. What do I do?

Don't worry, we guarantee to replace any item for you free of charge. First, there is no need to return an item that is damaged. Second, please contact our customer service team at 1-800-928-6175 to report the damages. We will ship out free replacements immediately using the same shipping service as was used on the original order.

What countries do you ship to?

We ship to all addresses in the USA and Canada. UK and EU customers should click here to shop our UK site.

How do I post a product review?

Just go the product page and below the product photo, click on "Write a Review". We'd love to hear your feedback!

Pricing & Billing

What payment methods do you accept?

We accept American Express, Discover, Mastercard, Visa, and PayPal. We do not accept purchase orders or offer payment terms.

Do you charge sales tax?

We DO NOT charge sales tax on any order; unless it is delivered to an address in South Carolina.

Is my credit card information secure?

Yes, we use the strongest encryption available to protect your information. You may also place a phone order with us, if you do not wish to enter your credit card information on the checkout form.

Can I order in bulk and get a discount?

Yes, we offer quantity discounts right on our site for almost every item. No wholesale account needed! If your order is over $500, please contact customer service for additional discounts.

My Account

How do I create an account?

1) Click the My Account link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit account information?

Click the My Account link at the top right hand side of our site to edit your account information.

How do I recover a lost password?

Click the My Account link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
Shipping and Returns
Shipping Policy
What happens if my order is incomplete?
What if my shipment is damaged?
What is your Return Policy?
How much is my shipping?
When will my order ship?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
International Shipping
Do you ship to my country?
Guarantees
Delivery Date Guarantee
100% Satisfaction Guarantee
Low Price Guarantee
Same Day Ship Guarantee
Pricing and Billing
Do I have to pay sales tax?
What are my payment choices?
I need a copy of my receipt/invoice.
Security
When will my refund appear on my account?
When will my credit card be charged?
Buyer's Guide
Colors and Sizes
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?


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