It is now Eastern Time.
If you order before 3PM EST and choose the SuperQuick processing option, your order should arrive on:
|Shipping and Returns|
Same Day Shipping Guarantee
Quick Candles will ship your order the same day you place it!
All you have to do is:
If you have any questions about how Quick you will receive your order, use the Delivery Date Tool found next to the shopping cart at the top of this page, or call us at 1-800-928-6175 or email us at email@example.com. We want you to shop at Quick Candles for all your candle needs!
Estimated FedEx Ground Delivery in Business Days
For an exact delivery date to your zip code, please use the Delivery Date tool at the top of this page.
|What happens if my order is incomplete?|
|We take pride in packing every order carefully. If your order is missing an item we will reship the missing item the same day it is reported. Claims must be made within 30 days of receipt of your order. All replacement items will be shipped with standard ground shipping, no exceptions. Just call customer service at 1-800-928-6175 if your order is missing an item.
|What if my shipment is damaged?|
We take pride in the quality of our products and how well we pack them. Over 99.9% of our items are delivered undamaged! If an item is damaged, we will replace it at no cost to you. Claims must be made with 30 days of receipt of your order. All replacement items will be reshipped with standard ground shipping, no exceptions. Just call customer service at 1-800-928-6175 to report a damaged shipment.
|What is your Return Policy?|
We stand behind all our products 100%. Your satisfaction is guaranteed!
Any product may be returned for any reason at any time. No questions asked!
Please call 1-800-928-6175 for assistance.
Returns should be shipped to this address:
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information, based on the weight of your order and your location. Simply add items to your cart and proceed to the Checkout page. There, you can enter your State and Zip Code and click on the dropdown arrow to determine your shipping method and cost. If you have any questions, give us a call at 800-928-6175. We'll be glad to assist you.
Canadian shipping rates are for transportation costs only. The customer is responsible for paying $10 USD for customs fees plus applicable VAT.
|When will my order ship?|
|We will ship your order the same day you place it! Just get your order in by 3:00 PM EST and choose the SuperQuick option. Any orders placed after 3:00 PM will be shipped the next business day. Please call us toll free at 800-928-6175 for rush orders. We want to make sure you have your candles when you need them!|